1. Direct website purchases.
This policy applies to JACROS Paris products purchased directly through an official Keystone Kustoms website checkout. A return request must be submitted within 14 calendar days after the order is delivered. The request date—not the date the parcel reaches us—determines whether the request was timely.
JACROS Paris is a jewelry brand owned and operated by Keystone Kustoms. This policy supplements the Terms of Service and does not reduce rights that cannot lawfully be limited.
2. Return eligibility.
For a preference-based return, the bracelet must be unused, undamaged and returned with its original packaging, accessories, paperwork and included materials. A careful fit check is acceptable, but an item showing wear, alteration, fragrance, lotion, scratches, moisture, missing components or customer-caused damage may be ineligible to the extent permitted by law.
Pack the complete item securely so it is not damaged on its way back. Do not send an item until return authorization and instructions have been provided.
3. Requesting a return.
- Use Contact Support within 14 calendar days after delivery. Include the order number, the item being returned and the reason for the request.
- Wait for return authorization and the correct return instructions. The approved return address is provided through that process.
- Send the complete item using the authorized instructions and keep the carrier receipt and tracking until the return is resolved.
Unauthorized, cash-on-delivery or misdirected returns may be refused or delayed where permitted by law. Approval to send an item is not final refund approval; eligibility is confirmed after inspection.
4. Return postage.
The customer is responsible for return postage when returning an item because of preference, sizing preference, color preference or a change of mind. Original outbound shipping charges are not refunded for these preference-based returns.
Keystone Kustoms will provide, cover or reimburse a reasonable return-shipping method for an incorrect, damaged or defective item. Please contact support before buying postage; premium or unauthorized postage is not reimbursed unless agreed in advance or required by law.
5. Inspection and refund timing.
Refunds are issued after the authorized return is received and inspected. We may verify the item, contents, condition and order record. If the return is approved, the eligible amount is sent to the original payment method. Your bank or card issuer may need additional time to post the credit.
An approved preference return covers the price paid for the eligible item, excluding original outbound shipping. Incorrect, damaged, defective, materially misrepresented or undelivered merchandise remains eligible for the refund, replacement or other remedy required by the circumstances and applicable law.
6. Incorrect, damaged, defective or undelivered orders.
Use Contact Support promptly and include the order number plus clear photos of the item and shipping package when available. Keep the product, packaging and included materials until instructions are provided. A prompt report helps us preserve carrier evidence but does not shorten any non-waivable legal remedy.
When Keystone Kustoms confirms an incorrect, damaged or defective item, we will provide an appropriate remedy and cover or reimburse reasonable authorized return shipping. Materially misrepresented or undelivered merchandise also remains eligible for the remedy required by law.
7. Cancellations before shipment.
An order may be canceled before shipment by submitting a request through Contact Support. Contact us as soon as possible. We will attempt to stop fulfillment, but a cancellation cannot be guaranteed after the order has shipped. If cancellation is confirmed before shipment, the canceled amount will be refunded to the original payment method.
After shipment, wait for delivery and use the return process rather than refusing the parcel unless support specifically instructs otherwise.
8. TikTok Shop orders.
Purchases made through TikTok Shop follow TikTok Shop’s buyer-messaging, return and refund procedures. Start those requests inside TikTok Shop. This direct-website policy does not replace marketplace rules or mandatory customer rights.
9. Mandatory rights and payment disputes.
This policy does not exclude rights that cannot be waived. We encourage customers to contact us first so we can investigate, but doing so does not waive lawful billing-error, chargeback, regulator or court rights. Customers must not seek duplicate recovery or knowingly submit a false dispute.