1. United States shipping only.
During the initial launch, direct website orders ship only to valid addresses in the United States. International shipping is not currently offered. Checkout will not accept a destination outside the United States.
JACROS Paris orders are operated and fulfilled by Keystone Kustoms.
2. Processing time.
Orders are normally processed and shipped within two business days. Processing begins after an order is accepted and payment and fraud checks are complete. Business days exclude weekends and federal holidays.
Address verification, payment review, unusually high order volume or another issue requiring customer input may affect processing. If an address correction or cancellation is needed before shipment, use Contact Support promptly. We will try to help, but changes cannot be guaranteed once the parcel has shipped.
3. USPS Ground Advantage rates and estimates.
USPS Ground Advantage is the shipping service offered for the initial launch. Shipping charges are dynamically calculated at checkout for the entered address. The checkout selects the least expensive eligible USPS Ground Advantage rate returned by the connected shipping provider; it does not automatically substitute Priority Mail, UPS, FedEx or another more expensive service.
Any delivery time shown at checkout or in tracking is a carrier estimate, not a guaranteed arrival date. Processing time occurs before carrier transit begins. Weather, holidays, regional service interruptions and other carrier conditions can change an estimate after handoff.
4. Complete and accurate addresses.
Customers are responsible for entering a complete and accurate recipient name, street address, apartment or unit number, city, state and ZIP code. Review those details before submitting payment.
Contact support promptly if a correction is needed before shipment. Keystone Kustoms may place an order on hold, request verification or cancel it when an address is incomplete, invalid or presents a reasonable fraud concern. Once a parcel has shipped, a redirect or correction may not be possible.
5. Tracking.
Tracking information will be provided when the order is fulfilled. The first USPS scan may not appear immediately, and tracking may not update at every point in transit. Use the official carrier link supplied with the order.
6. Delays, loss and delivery problems.
Delays caused by USPS, weather, holidays, an incorrect address or circumstances outside Keystone Kustoms’ reasonable control may occur. If the carrier estimate has passed and tracking does not resolve the issue, use Contact Support with the order number.
For a parcel marked delivered but not found, check the delivery area, household members, building staff and any USPS notice before contacting support. For damage or tampering, photograph the exterior package, label, interior packaging and item as received and keep them until instructions are provided. These steps support an investigation and do not remove a remedy required by law.
7. Returns and cancellations.
Eligible direct website returns may be requested within 14 calendar days after delivery. Orders may be canceled before shipment through the website support method. See the Return & Refund Policy for item-condition, return-postage and refund details.
Purchases made through TikTok Shop follow TikTok Shop’s buyer-messaging, shipping, return and refund procedures.